Talk to an engineer, not a call centre.
Sales & enquiries[email protected]
After-sales & parts[email protected]
WhatsApp+86 153 3531 5675
Locations
Office: Jinan · Plant: Weifang, Shandong, China
How fast you hear back.
Sunday to Thursday, 08:30 to 18:00 China Standard Time. Enquiries received outside these hours are answered on the next working day.
Email or web enquiryInside 48 hours
A sized proposal, not an acknowledgement.
WhatsAppSame working day
Fastest route for a technical question.
Spare parts requestInside 72 hours
Quote issued against the unit serial number.
Who answers what.
Putting the right topic in the subject line is the difference between a same-day answer and a round of forwarding. These four routes go to named people rather than a shared inbox.
| New machines, pricing and tendersSales | [email protected] |
|---|---|
| Spare parts, warranty and fault diagnosisAfter-sales | [email protected] |
| Documents, certificates and shippingDocuments | [email protected] |
| Third-party inspection and factory visitsInspection | [email protected] |
Sales officeJinan, Shandong, China
Quotations, contracts and export documentation.
Plant and test cellsWeifang, Shandong, China
Assembly, load-bank testing and packing. Factory visits by appointment.